FAQ’s

Jewellery Care instructions

Over time the surface of your jewellery will naturally tarnish with exposure and handling.

One Day Soone jewellery, chains and fittings are made from solid sterling silver that has been plated with an anti-tarnish coating to keep your jewellery sparkly longer!

General care instructions:

  • Matte silver/rose gold finish: clean with a soft jewellery cloth, liquid silver cleaner (suitable for both silver and gold) or by rubbing a clean eraser over the surface;
  • Polished silver finish: clean with a soft jewellery cloth
  • Keep your jewellery away from lotions, soaps, powder, perfume and harsh chemicals in household cleaning materials
  • Remove jewellery before bathing or swimming

Payment and delivery terms:

Payment in advance by Direct Transfer, Credit Card, Paypal or EFT.

Shipping & handling:

  • Standard Post 1-3 items (Australia only) – allow 5-10 working days for delivery – $4.00AUD
  • Express Post 1-3 items (Australia only) – allow 1-2 working days for delivery – $10.55AUD
  • International Post 1-3 items – allow 5-15 working days for delivery – $13.00AUD
  • Retail/Wholesale orders – postage by application

Returns and faults:

One Day Soone pride ourselves in high quality product and we use only the highest quality materials.

Should you experience any problems with a One Day Soone product please contact us immediately via email at onedaysoone@gmail.com to alert us to your issue and we will advise how to proceed.

Should there be a fault with your product we will replace it with a new one.

Enquiries

If you are not able to get to one of our wonderful stockists, or are interested in becoming a One Day Soone stockist, please email enquiries to: onedaysoone@gmail.com